Donations & Events Refund Policy

 
Donations Refund Policy
 
All donations made via our Website are irrevocable charitable gifts and are not contingent on, for example, the successful completion by the fundraiser of a sponsored event or activity. If you notice any incorrect or unauthorised transaction please contact us on 01904 777777 and/or your credit or debit card provider or Sage Pay, as soon as possible. If you do not tell us on becoming aware of an incorrect or unauthorised transaction we may not be able to help.
 
Event Fee Policy

Event registration fees or full event fees are non-refundable. Please note, if you have made an error on your event application form, or feel you have been charged incorrectly, please contact us on 01904 777777 and/or your credit or debit card provider or Sage Pay, as soon as possible. If you do not tell us on becoming aware of an incorrect or unauthorised transaction we may not be able to help.  If St Leonard’s Hospice has to cancel an event a full refund will be given.
 
Fraudulent Use

The only circumstance in which refunds will be made is where unauthorised use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.