Summary of the latest review of St Leonard's Hospice from the Care Quality Commission; you can read the full report here
Our current overall judgement
St Leonard's Hospice was meeting all the essential standards of quality and safety.
The summary below describes why we carried out this review, what we found and any action required.
Why we carried out this review
We carried out this review as part of our routine schedule of planned reviews.
How we carried out this review
We reviewed all the information we hold about this provider, carried out a visit on 19 October 2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.
What people told us
During this visit we looked at care provided on the In-Patient Unit. We did not visit the area where Day Care is provided.
People we talked with spoke highly of the care and support they received at St Leonard's Hospice. One person commented "I've been really well looked after." Whilst another told us "Care is all that you need", with their relative adding "I can't fault the care. Anything we need - then we get it straight away." A third person said "The care is excellent. I'm so impressed."
We did not receive any negative comments about the care, the staff group or indeed how the service was being run.
People told us about the excellent meals that were served to them, and the snacks and extra drinks that were available at any time, day or night. One person said it was like a hotel and another told us how they had been offered toast and soup in the night when they couldn't sleep, which had been very welcome.
People pointed out to us the well maintained gardens, rural outlook and also wildlife seen from their rooms. This means the outside environment was having a positive impact on their day to day lives.
What we found about the standards we reviewed and how well St Leonard's Hospice was meeting them for the essential standards of quality and safety
Outcome 01: People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- People are included, wherever possible, in decisions about their choice of care and support, and people's privacy and dignity rights are respected.
Overall, we found that St Leonard's Hospice was meeting this essential standard.
Outcome 04: People should get safe and appropriate care that meets their needs and supports their rights
- People receive safe, effective care, which meets their needs.
Overall, we found that St Leonard's Hospice was meeting this essential standard
Outcome 07: People should be protected from abuse and staff should respect their human rights
- People are protected from abuse and the risk of abuse and their human rights are respected and upheld.
Overall, we found that St Leonard's Hospice was meeting this essential standard.
Outcome 14: Staff should be properly trained and supervised, and have the chance to develop and improve their skills
- Care staff receive the training and support necessary to enable them to care for people in an effective and safe manner.
Overall, we found that St Leonard's Hospice was meeting this essential standard.
Outcome 16: The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care
- People receiving care and support at St Leonard's Hospice receive safe quality care because the service effectively assesses and monitors that care delivery to ensure it is appropriate.
Overall, we found that St Leonard's Hospice was meeting this essential standard.
