Update on Coronavirus

Important Information About Our Visiting Process

During this third national lockdown we are significantly limiting visiting to help stop the spread of COVID-19. The health and safety of our patients and those close to them, our staff and local communities, remain our absolute priority during this pandemic.
We will only be allowing face-to-face visiting for those patients thought to be in the last days of life.  It will be limited to an hour each day for two chosen visitors. No overnight stays are permitted. The chosen visitors will be agreed as part of our admissions process and must remain the same throughout the patients’ stay.

Virtual Visiting Service

We do understand how important it is for patients to remain connected with all of their loved ones and our virtual visiting service will facilitate this.
We are able to organise regular Zoom, Facetime or Skype calls. We can also set these up whilst the two chosen visitors are visiting, so they can share the experience, or during medical rounds, if the patient wishes. If patients do not have a phone or tablet of their own they can use a Hospice iPad. Please speak to Family Liaison to arrange your virtual visiting plans.

Prior to Visiting
  • Visiting will be staggered and times will need to be agreed upon in advance. Visitors will need to call St Leonards Hospice on 01904 708 553 and speak to the Nurse in Charge to arrange this.
  • You will be asked COVID-19 screening questions prior to your visiting.
  • Please don’t bring any personal items into the Hospice without prior approval.
Visiting Procedures

All visitors will need to adhere to our strict visiting procedures, outlined below:
When You Arrive at the Hospice:

  • Please arrive at your agreed visiting time, not earlier, as you will have to go through our screening procedures ahead of your one hour visit. Only pre-arranged visitors will be allowed into the Hospice.
  • All visitors will be expected to comply with social distancing rules, this means staying 2 metres (6’) apart at all times.
  • On arrival, you will be asked to proceed to the Visiting Room where we will take your temperature and may take a lateral flow test, which is a swab of your nose.
  • If you do have to have a lateral flow test, it will take 30 minutes to find out the results and you will be asked to remain in the Visiting Room until we have these.
  • If your test is positive then you must leave the Hospice immediately and arrange for a PCR (nose and throat swab self-test). The link here explains how to get this test: https://www.gov.uk/get-coronavirus-test. You will need to self-isolate until you receive the results of this test and if this test does come back positive you will need to self-isolate for 10 days at home.
  • If your test is negative you will be asked to wash your hands and use the hand gel proved. You will then be provided with the necessary Personal Protective Equipment (PPE) which will include face covering, apron, and gloves. 
  • We know there are some circumstances that people are not able to wear a face covering. We will be mindful and respectful of such circumstances and you will be offered a visor to wear.
  • You will then be escorted directly to the patient’s room.
  • Please note that you will be required to sit at a safe distance of 2 metres (6’) from the person you are visiting in a designated visitor’s chair.
  • If your visiting is interrupted for any reason (e.g. a conversation with nursing or medical staff) where possible your visiting time will be extended accordingly.
 At the end of your visit:
  • Please ring the call bell and a member of Ward staff will come along and ask you to remove your apron and gloves – please keep your face covering on. You will also be asked to wash your hands and use hand gel.
  • The member of our Ward team will then escort you to our reception area where you will be asked to remove your face covering and dispose of it in the designated PPE bin.
  • Please use the hand gel provided when exiting the Hospice.
 PLEASE NOTE: If you have a positive result from a COVID-19 swab within 48 hours of visiting, call the Ward and speak to the Nurse in Charge.

COVID-19 Symptoms & Self-Isolation Guidance
Do not leave home if you or anyone else in your household has symptoms or has been asked to self-isolate due to contact with COVID-19. The main symptoms of Covid-19 are the recent onset of any of the following:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature.)
  • A new continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough it may be worse than usual).
  • A loss of, or change in, your normal sense of taste or smell (anosmia).
If you have any of these symptoms, however mild, OR you have received a positive test result, the clear medical advice is to immediately self-isolate at home for at least 10 days from when your symptoms started. Do not come to the Hospice.
If you feel you cannot cope with your symptoms at home, you feel breathless and it's getting worse, or your symptoms get worse and you're not sure what to do use the NHS 111 online COVID-19 service. Only call NHS 111 if you cannot get help online.  For a medical emergency dial 999.
If you live with others and you are the first in the household to have symptoms then all other household members who remain well must stay at home and not leave the house for 10 days. The 10-day period starts from the day when the first person in the household became ill. If anyone else in the household starts displaying symptoms, they must stay at home for at least 10 days from when their symptoms appeared, regardless of what day they are on in their original 10-day isolation period.

Our Smoking Policy

St Leonard’s Hospice is strictly a no smoking site and we do not allow smoking either inside the building or outside in the Hospice grounds. This applies to both patients and their visitors. This policy is explained to all patients as part of our admissions process. Nicotine therapy is available to those requiring it.

Our Services 

In-patient Unit & Hospice@Home
As a Hospice the need for our care has never been greater. 
We are continuing to operate as normally as we can and our priority is keeping the Hospice@Home service and all of our 20 In-patient beds open, so we can respond to patient needs and support the NHS. For the time being, Hospice@Home and Community Palliative Care service have integrated their services. We have increased our already stringent infection prevention and control measures around the In-patient Unit (IPU), including restricting footfall through the area.

Sunflower Centre & Lymphoedema Service
 we have had to make some changes meaning the Sunflower Centre and all its associated services, along with the Lymphoedema Service, has been suspended for the foreseeable future. We have put together some Virtual Advice & Support resources to help patients remotely.

Bereavement Support
Our highly experienced team is committed to delivering the highest standards of support to adults (aged 18+) in our local community. You do not have to have a connection with the Hospice to access our help.
Although we can’t do it face-to-face just yet we are available on the telephone.
Call 01904 708 553 to self-refer for ongoing bereavement support, where you will be directed to a member of our team.

Call 01904 777 772 for immediate, in the moment support. This support line is open Monday to Friday 10am – 4pm in partnership with ‘Just B’ Bereavement Support where we will...

• talk through with you the best way we can support you
• be a listening ear if you need someone to talk to
• offer emotional support enabling you to talk openly about your feelings
• signpost you to other services and resources that you might find helpful, if needed

At busy times we may not be able to take your call immediately. PLEASE CALL BACK IF LINES ARE BUSY.

Referral Information
Click here to find our latest referral information.

Virtual Advice & Support
Our teams have been working hard to provide help and support in other formats. Please see our Virtual Advice & Support page for therapeutic support that may be helpful at this time. We have also uploaded digital bereavement support resources for both adults and children. We hope you find this information helpful. 
Thank you to our fantastic staff and community for supporting us as this challenging time.

No flowers
 at the moment - thank you 

Please can we kindly request that at this time Funeral Directors do not donate flowers from funerals. Thank you for your cooperation, it is much appreciated. 

Coronavirus - if you’re affected by a life-limiting illness

If you, or a family member or friend, are living with a life-limiting illness, you may be worried. Some people living with a life-limiting illness may be at higher risk of experiencing more serious complications from coronavirus. We have some general information here that you might find helpful.

Our Shops

In line with the current Government restrictions our shops are temporarily closed. Click here for the latest updates.  

Our Events

Please visit our Events Calendar for updates and information.